OTRS Plugins


For users, for administrators

Dynamic Forms allows you to create your own complex forms without knowing the secrets of programming and styling.

Thanks to the application forms, users are complete and can be handled better in OTRS.


Use forms to improve flow and organize your submissions.
Dynamic Forms allows you to create your own advanced forms without knowing the secrets of programming. In a very short time, you can independently implement many complex and modern-looking forms. The system has the option of full integration with OTRS, both in terms of the content of the notification as well as additional fields and dynamic fields!


Main features:

  • Admin friendly configuration
  • Quick effect
  • Full responsiveness
  • Full integration with OTRS (dynamic fields, queues, ticket title, etc.)
  • Ability to create advanced dependencies between fields


  • API support - you can manage the form from a completely different system (if you want)
  • Ability to download data from external sources
  • Configurable HUB (main screen)
  • Support for any number of languages at the same time
  • Support for many field formats - file, date, time, text, lists, advanced text editor and much more
  • Validators of correctness of input data (you can even quickly create your own - non-standard)
  • Full support for OTRS authorization
  • Export data to PDF
  • Customizable appearance


Available fields:

  • AButton
  • Checkbox
  • CompareField
  • SelectField
  • Date, Time
  • ImgButton, Radio
  • FAQ
  • HTML
  • TextEditor
  • Upload File
  • Text, Textarea
  • Number
    • Virtual panels


Compatible with: OTRS Community 6.x / Znuny LTS 6.x / OTOBO
OS: Linux, MacOS X, Windows
Browsers: Chrome, Firefox, Safari and Edge


Plugin summary:



Configuration support:

Emerging market:

Business customer within EU with valid VAT ID [except Poland]:


0,00 EUR
Purchase details

Dynamic Forms – more information


Number of accounts

OTRS Dynamic Forms is licensed for your ((OTRS)) Community Edition single server.  There’s no restriction for the number of Agent’s, Administrator’s and User’s accounts.

Subscription and support

OTRS Dynamic Forms is sold as a perpetual license.

You have right to receive technical support in case of troubleshooting for 12 months. Support is available through Support Page or instant chat on our webpage.

All other information is available on the OTRS Dynamic Forms documentation pages (link below this box).

Configuration support

With Configuration service chosen during purchase, you get direct support from Intalio Services in installation and configuration part of OTRS Dynamic Forms. Support is limited to 1 hour during business hours.

Configuration process consists of following steps:

  1. Preparing specification and details of deployment – direct contact with Customer.
  2. OTRS Dynamic Forms installation via web interface.
  3. Configure and run a test form.
  4. Testing.
  5. Production readiness.


  • Access to OTRS Admin web-interface.

Emerging markets

Check if you are on the list: https://www.msci.com/countries-heat-map

Other information

OTRS Dynamic Forms is available in English and Polish version.




User's Guide

Installation and Administrator's Guide