OTRS Plugins

Mail Account-OAuth2

For administrators

MailAccount-OAuth2 module provides OAuth 2.0 authentication support for incomming communication in OTRS and ZnunyLTS.

With major providers like Microsoft and Google about to deprecate Basic Authentication for their mail services, action must be taken to protect your system from broken communication.


OAuth2 important change
When your e-mail service provider does not support Basic Authentication (with username and password) in favour of OAuth2.0, our extension helps to maintain incoming e-mail messages in your system.


Smooth transition:

  • Just install MailAccount-OAuth2 as you usually do with any additional package
  • Microsoft Azure support out of the box
  • Google GMail/GSuite support out of the box

Simple configuration:

  • Set up custom OAuth2.0 profiles
  • Set up custom providers
  • Support for IMAP and POP3


OTRS Community Edition: Compatibile with: OTRS Community 6.x / Znuny LTS 6.x


Plugin summary:


OTRS Plugins Mail Account-OAuth2

You can use this solution for free!:


0,00 EUR
Purchase details

more information


Number of accounts

OAuth2 module is licensed for your ((OTRS)) Community Edition single server.  There’s no restriction for the number of Agent’s, Administrator’s and User’s accounts.

Subscription and support

OAuth2 module is sold as a perpetual license.

You have right to receive technical support in case of troubleshooting for 12 months. Support is available through Support Page or instant chat on our webpage.

All other information is available on the OAuth2 module documentation pages (below this box).

Configuration support

With Configuration service chosen during purchase, you get direct support from Intalio Services in installation and configuration part of OAuth2 module. Support is limited to 1 hour during business hours.

Configuration process consists of following steps:

  • Preparing specification and details of deployment – direct contact with Customer.
  • OTRS Attachement Preview installation via web interface.
  • Testing.
  • Production readiness.


  • Access to OTRS Admin web-interface.

Emerging markets

Check if you are on the list: https://www.msci.com/countries-heat-map

Other information

OAuth2 module is available in English and Polish version.




User's Guide

Installation and Administrator's Guide