OTRS Plugins

DYNAMIC FIELDS VISIBILITY

For administrators

This module helps to manage Dynamic Fields visibility to show and hide specific fields within OTRS forms. Therefore we can decide on what additional ticket data should or must be provided by the Agents.

review

Freely extend your ticket data with additional sets of Dynamic Fields.
Now, thanks to Dynamic Fields Visibility module, we can extend the list of ticket additional parameters without a hassle. Depending on ticket’s queue or type, we are able to show or hide specific fields to the Agents.

features

Main features:

  • Dynamic Fields visibility can be ticket queue-based
  • Dynamic Fields visibility can be ticket type-based
  • Possibility to quickly hide all of the Dynamic Fields within specific form (Note, Reply, Owner etc.)
  • Full integration with the OTRS panel
  • Simple installation with attached instructions
  • SysConfig-based configuration

requirements

OTRS Community Edition: 5.0 or 6.0
OS: Linux, MacOS X, Windows
Browsers: Chrome, Firefox, Safari and Edge

price

Plugin summary:

Choice:

OTRS Plugins DYNAMIC FIELDS VISIBILITY

Configuration support:

Emerging market:

Business customer within EU with valid VAT ID [except Poland]:

Price:

0,00 EUR
Purchase details

Dynamic Fields Visibility – more information

 

Number of accounts

OTRS Dynamic Fields Visibility is licensed for your ((OTRS)) Community Edition single server.  There’s no restriction for the number of Agent’s, Administrator’s and User’s accounts.

Subscription and support

OTRS Dynamic Fields Visibility is sold as a perpetual license.

You have right to receive technical support in case of troubleshooting for 12 months. Support is available through Support Page or instant chat on our webpage.

All other information is available on the OTRS Dynamic Fields Visibility documentation pages (below this box).

Configuration support

With Configuration service chosen during purchase, you get direct support from Intalio Services in installation and configuration part of OTRS Dynamic Fields Visibility. Support is limited to 1 hour during business hours.

Configuration process consists of following steps:

  • Preparing specification and details of deployment – direct contact with Customer.
  • OTRS Dynamic Fields Visibility installation via web interface.
  • Testing.
  • Production readiness.

Requirements:

  • Access to OTRS Admin web-interface.

Emerging markets

Check if you are on the list: https://www.msci.com/countries-heat-map

Other information

OTRS Dynamic Fields Visibility is available in English and Polish version.

 

 

Documentation

User's Guide

Installation and Administrator's Guide