OTRS Plugins
DYNAMIC FIELDS VISIBILITY
For administrators
This module helps to manage Dynamic Fields visibility to show and hide specific fields within OTRS forms. Therefore we can decide on what additional ticket data should or must be provided by the Agents.
review
features
Main features:
- Dynamic Fields visibility can be ticket queue-based
- Dynamic Fields visibility can be ticket type-based
- Possibility to quickly hide all of the Dynamic Fields within specific form (Note, Reply, Owner etc.)
- Full integration with the OTRS panel
- Simple installation with attached instructions
- SysConfig-based configuration
requirements
Compatible with: | OTRS Community 6.x / Znuny LTS 6.x |
OS: | Linux, MacOS X, Windows |
Browsers: | Chrome, Firefox, Safari and Edge |
price

Dynamic Fields Visibility – more information
Number of accounts
OTRS Dynamic Fields Visibility is licensed for your ((OTRS)) Community Edition single server. There’s no restriction for the number of Agent’s, Administrator’s and User’s accounts.
Subscription and support
OTRS Dynamic Fields Visibility is sold as a perpetual license.
You have right to receive technical support in case of troubleshooting for 12 months. Support is available through Support Page or instant chat on our webpage.
All other information is available on the OTRS Dynamic Fields Visibility documentation pages (below this box).
Configuration support
With Configuration service chosen during purchase, you get direct support from Intalio Services in installation and configuration part of OTRS Dynamic Fields Visibility. Support is limited to 1 hour during business hours.
Configuration process consists of following steps:
- Preparing specification and details of deployment – direct contact with Customer.
- OTRS Dynamic Fields Visibility installation via web interface.
- Testing.
- Production readiness.
Requirements:
- Access to OTRS Admin web-interface.
Emerging markets
Check if you are on the list: https://www.msci.com/countries-heat-map
Other information
OTRS Dynamic Fields Visibility is available in English and Polish version.