OTRS Plugins


For administrators

The Attachement Preview module is an extremely valuable tool in working with tickets.

Thanks to our solution, working with attachements becomes faster, more convenient and more pleasant. When creating it, we were primarily guided by the convenience of use by the OTRS Agent.


Make work with OTRS attachements much easier!
The Attachement Preview module is a neat solution for the OTRS system to improve your work with attachments. It allows a quick preview of selected files attached to requests, without the need to download them.


Main features:

  • Preview of attached files for tickets without the need to download them
  • Automatic conversion to PDF preview file
  • Any format for an attachment in a tickets


  • Full integration with the OTRS panel

  • Simple installation with attached instructions

  • Polish and English language versions


    Compatibile with OTOBO 


Compatible with: OTRS Community 6.x / Znuny LTS 6.x / OTOBO
LibreOffice: 6.3 or 6.4
Os: Linux, MacOS X, Windows
Browsers: Chrome, Firefox, Safari and Edge


Plugin summary:



Configuration support:

Emerging market:

Business customer within EU with valid VAT ID [except Poland]:


0,00 EUR
Purchase details

Attachement Preview – more information


Number of accounts

OTRS Attachement Preview is licensed for your ((OTRS)) Community Edition single server.  There’s no restriction for the number of Agent’s, Administrator’s and User’s accounts.

Subscription and support

OTRS Attachement Previewis sold as a perpetual license.

You have right to receive technical support in case of troubleshooting for 12 months. Support is available through Support Page or instant chat on our webpage.

All other information is available on the OTRS Attachement Preview documentation pages (below this box).

Configuration support

With Configuration service chosen during purchase, you get direct support from Intalio Services in installation and configuration part of OTRS Attachement Preview. Support is limited to 1 hour during business hours.

Configuration process consists of following steps:

  • Preparing specification and details of deployment – direct contact with Customer.
  • OTRS Attachement Preview installation via web interface.
  • Testing.
  • Production readiness.


  • Access to OTRS Admin web-interface.

Emerging markets

Check if you are on the list: https://www.msci.com/countries-heat-map

Other information

OTRS Attachement Preview is available in English and Polish version.




User's Guide

Installation and Administrator's Guide